PRIVACY NOTICE
At Walnut + Willow we are committed to safeguarding and preserving the privacy of our visitors and customers.
This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Notice from time to time so please do review this Notice regularly.
WHAT INFORMATION THAT WE COLLECT
In running and maintaining our business, we may collect and process the following data about you:
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Information provided by you, for example, personal details when you register for information or make a purchase.
We only collect basic personal data about you which does not include any special types of information or location based information.
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WHY WE NEED IT
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We need to know your personal data so that we can provide you with the service, product, updates or news you have requested. We will not collect any data that we do not need in order to provide and oversee this request.
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WHAT WE WOULD ALSO LIKE TO DO WITH IT
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We would however like to use your name and email address to inform you of our future offers and similar products & to inform you of any changes to our business, website, services or goods and products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to on our website.
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HOW LONG DO WE KEEP YOUR DATA
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We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
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USE OF YOUR INFORMATION
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We do not and would never sell your information to any third party.
In order to run Walnut + Willow, we provide your details to the following third parties Wix, Xero and Paypal
Wix is the provider of our website and we use it to store customer details for the purpose of fulfilling orders placed.
Xero is our accounts system and customers details are stored for the purpose of quoting and invoicing for any of our services
We do not store customers bank details anywhere, Paypal is our choice of payment systems, who carry their own privacy policies. Occasionally we use the BACS format for payment, but again never store any personal details via this route.
The privacy policy for any of the above third parties can be viewed on their respective websites.
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STORING YOUR PERSONAL DATA
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In operating our business via Walnut + Willow website, your data is processed by our staff in the UK. We do not provide our own IT servers. However any third party shall not have access to your personal data unless the law allows them to do so.
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Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.
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STORAGE OF PAYMENT DETAILS
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We do not store credit card details nor do we share customer details with any 3rd parties.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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THIRD PARTY LINKS
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On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
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USE OF COOKIES
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Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
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We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
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Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
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You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
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YOUR RIGHTS
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If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.
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If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.
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If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
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CONTACTING US
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Address: 3 Haig road, Catterick Garrison, North Yorkshire, DL9 3AH
Phone: 07805397667
Email: Hello@walnutandwillow.co.uk
